Returns & Exchanges
Due to the perishable nature of our pantry products and the limited edition status of our merchandise, we offer returns only on damaged or defective items within 14 days of receipt. We strive to ensure every Noma Projects creation reaches you in perfect condition to enhance your culinary journey.
Inspect & Document
Upon arrival, please inspect your order immediately and take clear photographs of any damage to the packaging, pantry items, or merchandise.
Contact Our Team
Email our support desk with your order number and the documentation of the defect to initiate a review for a replacement or refund.
Await Authorization
Our team will review your request within 48 hours; once approved, we will provide you with a return shipping label or instructions for disposal.
Resolution Processing
After we verify the return or documentation, a refund will be issued to your original payment method or a replacement shipment will be dispatched.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing